Terms of Service

Last updated: 2 March 2026

1. Agreement to Terms

By accessing or using the iNDEXHILL website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

These Terms of Service apply to all visitors, users, and others who access or use our services.

2. Services

iNDEXHILL provides search engine optimisation (SEO) services including but not limited to:

Technical SEO audits and implementation
Content strategy and optimisation
Link building and digital PR
Local SEO services
Analytics and reporting
SEO consulting and training

3. Client Responsibilities

As a client of iNDEXHILL, you agree to:

Provide accurate and complete information as requested
Grant necessary access to your website, analytics, and other platforms
Respond to communications in a timely manner
Pay invoices according to agreed payment terms
Not engage in any practices that violate search engine guidelines

4. Payment Terms

Payment terms will be outlined in your individual service agreement. General terms include:

Invoices are due within 14 days of receipt unless otherwise agreed
Late payments may incur interest at 4% above the Bank of England base rate
We reserve the right to suspend services for overdue accounts
All prices are quoted in GBP unless otherwise specified

5. No Guarantees

While we strive to deliver exceptional results, we cannot guarantee specific rankings, traffic levels, or revenue outcomes. SEO is influenced by many factors outside our control, including:

Search engine algorithm changes
Competitor activities
Market conditions
Technical changes made by the client without consultation

Any projections or estimates provided are based on our experience and analysis but should not be considered guarantees.

6. Intellectual Property

All content on the iNDEXHILL website, including text, graphics, logos, images, and software, is the property of iNDEXHILL and is protected by intellectual property laws.

Deliverables created specifically for clients as part of our services become the client's property upon full payment, unless otherwise specified in the service agreement.

7. Confidentiality

We treat all client information as confidential and will not disclose it to third parties without consent, except as required by law. We expect clients to maintain confidentiality regarding our proprietary methods and strategies.

8. Limitation of Liability

To the maximum extent permitted by law, iNDEXHILL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits or revenue
Loss of data or business interruption
Damages arising from search engine penalties
Any damages exceeding the fees paid for services in the preceding 12 months

9. Termination

Either party may terminate services with 30 days' written notice unless otherwise specified in the service agreement. Upon termination:

Client remains responsible for payment of work completed
We will provide reasonable handover documentation
Access credentials will be returned to the client
Confidentiality obligations continue after termination

10. Dispute Resolution

Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through mediation or, if necessary, through the courts of England and Wales.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@indexhill.com